HostRacer Refund & Policy

Effective date: 1 December 2020

Introduction

These Refund & Policy guidelines outline the rules and regulations for the use of HostRacer.

Refund Terms

• If you want a refund, you must first provide us with a reason for your request.
• If there is a problem with our hosting or server, you will receive a 100% refund.
• Refund requests are eligible within seven days of purchase. After seven days, refunds are not available.
• To apply for a refund, you must report the issue. You will not be refunded simply by contacting our team to resolve the problem.
• Taxes are non-refundable.
• The refund policy is only applicable to new clients. Existing clients are not eligible for the seven-day money-back policy, even for additional orders.
• No refunds will be issued for hosting renewals.
• Data deletion due to user error is not our responsibility and is not eligible for a refund.
• Incorrect or non-licensed installations in the C-panel are not covered under the refund policy.
• If incorrect information is provided during registration, refunds will not be issued.
• To request a refund, you must open a ticket in the client area and explain the reason for your request.
• If your refund reason is deemed valid, you will receive your refund within 10 working days.

Domain Refunds

• Domain purchases are non-refundable.
• If a domain transfer occurs by mistake, a refund will be issued.
• Taxes are non-refundable.